Refund and Returns Policy
Thank you for shopping at Ump Junk. We strive to ensure that you are completely satisfied with your purchase. If you are not satisfied for any reason, please review our refund and returns policy.
Return Eligibility
– Items must be returned within 30 days of receipt.
– Products must be unused, in their original packaging, and with all tags attached.
– Certain items, such as clearance items, customized products, compression undergarments, and earpieces are not eligible for return
Initiating a Return
– To initiate a return, please contact our customer service team at umpjunk@gmail.com with your order number and reason for the return.
– Once your return request is approved, we will provide you with return instructions.
Return Shipping
– Customers are responsible for the cost of return shipping unless the item is defective or you received the wrong item.
– We recommend using a trackable shipping service or purchasing shipping insurance.
Refund Process
After we receive your returned item, it will be inspected, and we will notify you of the status of your refund.
– If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days.
– Please note that shipping costs are non-refundable.
RESTOCKING FEE: Ump Junk reserves the right to charge a 15% restocking fee for all returns of non-defective merchandise.
Exchanges
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receipt. We may request photos and will instruct you on how to proceed.
Contact Us
– For any questions or concerns regarding returns, please reach out to us at umpjunk@gmail.com or call us at 210-364-1110.